Locations in DFW and OKC
888-563-8848

FAQs

Q?

What forms of payment do you accept?

A.

We accept Paypal and all major credit cards, including Visa, Mastercard, American Express, Discover, and debit cards. Of course, cash or check at time of service work well, too!

Q?

How much are your are your services?

A.

We support many customers on a time/material or "hourly" basis. We will also do a flat rate depending on the project or needs of the customer. Please contact us for a rate assessment tailored to you.

Q?

What days and hours are you open for business?

A.

We are officially open from 8:30 AM - 5:30 PM CST, Monday through Friday. However we do offer support outside of these hours at after hour rates. Please feel free to call or email us at any time. We have a 24 hour helpdesk line 1-844-873-4326 or you can email us at helpdesk@techsmarter.net.

Q?

How do I get help?

A.

You can call our 24 hour helpdesk line toll free at 1-844-873-4326 or you can create a ticket by emailing us at helpdesk@techsmarter.net. .

Visit our contact us page for additional contact options.

Q?

Do you upcharge for equipment?

A.

No. We don't sell "stuff." When we do recommend a purchase, it's because it fits a need or has some payback to your organization.

Q?

Do you support anything other than Windows?

A.

Yes! We support Novell, Mac OS, iOS, Android, Linux and Unix

Q?

Help! My battery backup is beeping! What should I do?

A.

If your battery backup alarm is sounding, this means you may have a voltage problem (electrical noise) or a power outage. If you do not have a power outage, then the battery backup is beeping for one of the following reasons:

  1. Battery backup is overloaded, or
  2. Battery needs to be replaced

What to do: Give us a call and we will call the manufacturer for a replacement if it's under warranty or replace it with a new one.

Q?

Can you help me over the phone?

A.

Of course! Telephone and remote support is billable in 15 minute increments at a predetermined rate and many problems can be resolved immediately this way.